At Seryna LLC, we are committed to providing our customers with a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following refund policy:
- Refund Request
You have 30 days from the date you receive your item to request a refund. Please ensure that the item is in new, unused condition and retains its original packaging and all accessories. - How to Request a Refund
To request a refund, please email sarahcolon@seryna.online with your order number and the reason for the refund. Our customer service team will respond within 24 hours to guide you through the refund process. - Return Shipping
Unless the product is defective, return shipping is the customer’s responsibility. We recommend using a tracked shipping method to ensure the safety of the return package. - Refund Processing
Once we receive the returned item and verify its condition, we will process the refund within 5-7 business days. The refund will be credited to the original payment method used for purchase. - Ineligible Items
Some items, such as used bedding, custom-made items, or items offered as part of a promotion, are non-returnable. Please carefully review the product information and applicable terms and conditions before purchasing. - Other Matters
If the item you received is defective or damaged, please contact our customer service team within 48 hours of receipt and we will provide you with a replacement or refund.
Thank you for choosing Seryna LLC. If you have any questions or need further assistance, please feel free to contact us. We hope your shopping experience remains pleasant and smooth!