- Are your bedding products washable?
Yes, most of our bedding is machine washable. Please refer to the product label or our official website for specific washing instructions to ensure optimal care. - Do your products come with a warranty?
We offer a 30-day quality guarantee. If you experience any quality issues within 30 days of purchase, please contact our customer service team and we will happily process a return or exchange. - How do I place an order?
You can easily place an order through our website. Select your desired products, add them to your cart, and follow the on-screen instructions to complete the checkout process. We accept a variety of payment methods. - Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order is processed, it cannot be changed or canceled, so please contact us as soon as possible. - What is your shipping time?
We typically process and ship your order within 1-3 business days of receiving it. The exact delivery time depends on your address and the shipping method selected. - How can I contact your customer service? You can contact our customer service team by phone (+1 (423) 558-5260) or email (sarahcolon@seryna.online). We will do our best to respond to your inquiry within 24 hours.
- Does the color and size of the product match what is shown on the website?
We try to accurately display the color and size of each product on the website. However, due to differences in display devices and lighting conditions, actual colors may vary slightly. Please review the product description and size guide to ensure you select the right product.
If you have any additional questions, please feel free to contact us. Thank you for your interest in Seryna LLC!